FAQ
Q:
Do you accept customer supplied merchandise?
A:
We will gladly accept customer supplied merchandise. However, the customer
understands that this is at their own risk. U Brand Yourself/Custom Design Threads will
not replace any items that are damaged in production due to machine or operator errors.
This does not happen often, but we need to make sure that the customer is aware.
Q:
Is a minimum amount needed to place an order?
A:
No.
Q:
What artwork formats do you accept?
A:
We will accept artwork in the following formats, .pdf, .eps, .cdr, .ai, .svg. If you do not
have your artwork in the following formats don’s worry, we will create it for you.
Q:
What is your turnaround time?
A:
Our turnaround time is an average of 3 weeks from final approval date (unless it is during
peak seasons. Orders are produced in the order received. If you have a firm due date, please
allow up to 3 weeks to schedule accordingly. If you have an order that needs to rush, let us
know. There will be a $100.00 rush fee. This will move you further up in our production
schedule.
Q:
Can I make changes to my order after it was placed?
A:
Once final approval has been made, no modifications can be made to your artwork.
Q:
What payment methods do you accept?
A:
We accept cash, checks, and all major credit cards (there is a 4% credit card fee). If you
would like to pay with a check, please make all checks payable to UBY LLC.
There is a $35.00 return check fee for any check that is flagged with insufficient funds.
Prepayment is required for all orders to be put into production.
Q:
Do you accept returns?
A:
We do not accept returns. All orders are custom made to order and are nonrefundable. If
you merchandise is defective in any way, we will happily replace it at no charge unhappy
with your order.
Q:
How do I schedule an appointment?
A:
Walk-ins are always welcome. To make an appointment, call our
studio line at 410-638-6952 to schedule the next available appointment.